I am trying to use automation in JIRA Data Center (Software + Service Management) to fill an issue field from a list of templates depending on the request type. The list is fetched via REST call and is returned as a list of json objects. The id to look for is derived from issue properties and written into an automation variable. Select Create custom field in the top-right corner. Choose Select List (cascading), and then select Next. Name your field, and add a description if desired. Select Create. You’ll be taken to the Screens page. Check the box next to Jira Service Management Screen, and any other screens where you want this field to appear. The changed field value is available anywhere smart values are supported using the { {fieldChange}} substitution. Use { {fieldChange.fromString}} and { {fieldChange.toString}} to access display values and { {fieldChange.from}} and { {fieldChange.to}} to access raw values (for a select field for example). { {fieldChange}} only contains the first
Answer accepted. The "Field Key" (I believe it is previously named as "Question Key"). It is used for allowing you to set an identifier for the field, making it easier to find the field in the JSON data structure. This is useful when you uses Forms REST APIs to access the data within an issue which have the Form's attachment.
2) In regards to the Labels field, you need to know that by default value for this field cannot contact spaces. So if your custom field value contain spaces, then the labels field will display the one value as two separate values for the Labels field. 3) Please validate that your Edit Issue action is setup correct.
Hey, I have a rule that triggered on a specific issuetype creation and then sends a Slack message to a channel. For some reason I cant get the value of the custom fields name I want to send. I tried to following conventions: {{issue.Employee Name.name}} {{issue."Employee Name".name}} {{issue.[Emp
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    • jira service management smart values